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Maintenance & Troubleshooting 6 - 3
Mobile computer turns
itself off.
Mobile computer is
inactive.
The mobile computer turns off after a period of inactivity.
This period can be set from 1 to 5 minutes, in one-minute
intervals.
Check the Power window by selecting
Start > Settings >
System
tab
> Power icon > Advanced
tab. Change the
setting for a longer delay before the automatic shutoff
feature activates.
Battery is not inserted
properly.
Insert the battery properly. See
Installing and Removing
the Main Battery on page 1-3
.
Battery is depleted. Recharge or replace the battery.
Battery has
exhausted its usable
life.
Replace the battery.
Battery’s gas gauge
has lost calibration.
Re-calibrate the battery. See
Calibrating the Battery on
page 1-5
.
Pressing keys or
buttons does not
activate the
corresponding feature.
Keypad is locked. Place the keypad lock switch into the unlocked position.
Tapping the window
buttons or icons does
not activate the
corresponding feature.
LCD screen not
aligned correctly.
Re-calibrate the screen. Tap
Start
>
Settings
>
System
>
Screen
icon, then tap the
Align Screen
button.
The system is not
responding.
Warm boot the system. See
Resetting the Mobile
Computer on page 1-6
.
A message appears
stating that the mobile
computer memory is
full.
Too many files stored
on the mobile
computer.
Delete unused memos and records. If necessary, save
these records on the host computer.
Too many applications
installed on the mobile
computer.
Remove unused installed applications from the mobile
computer to recover memory.
Select
Start
>
Settings
>
System
tab and tap the
Remove
Programs
icon. Select the unused program and tap
Remove.
Table 6-1
Troubleshooting the Mobile Computer (Continued)
Problem Cause Solution
- MC50 with Windows 1
- Mobile 5.0 1
- Integrator Guide 3
- Revision History 5
- Table of Contents 7
- vi MC50 with Windows 8
- Table of Contents vii 9
- viii MC50 with Windows 10
- Mobile 5.0 Integrator Guide 10
- Table of Contents ix 11
- x MC50 with Windows 12
- About This Guide 13
- Configurations 14
- Software Versions 15
- Chapter Descriptions 16
- Notational Conventions 16
- Service Information 17
- Getting Started 19
- Accessories 20
- MC50 Sample Applications 20
- Charging the Battery 22
- Calibrating the Battery 23
- Charging Spare Batteries 23
- Resetting the Mobile Computer 24
- Getting Started 1 - 7 25
- Locking the Keypad 26
- 2 - 2 MC50 with Windows 28
- Accessories 2 - 3 29
- Charging the Spare Battery 31
- Battery Charging Indicators 31
- 2 - 6 MC50 with Windows 32
- Four Slot USB Cradle 33
- UConnect 34
- Accessories 2 - 9 35
- 2 - 10 MC50 with Windows 36
- Accessories 2 - 11 37
- Charging 38
- Four Slot Ethernet Cradle 39
- Daisychaining Cradles 40
- Ethernet Cradle Drivers 41
- 2 - 16 MC50 with Windows 42
- Spare Battery Charging 44
- Magnetic Stripe Reader (MSR) 46
- Accessories 2 - 21 47
- Battery Charging 49
- USB Connection 50
- Battery Insertion and Removal 51
- Accessories 2 - 27 53
- 2 - 28 MC50 with Windows 54
- ActiveSync 55
- Mobile Computer Setup 56
- ActiveSync 3 - 3 57
- 3 - 4 MC50 with Windows 58
- ActiveSync 3 - 5 59
- 3 - 6 MC50 with Windows 60
- Application Deployment 61
- 4 - 2 MC50 with Windows 62
- Device Management Security 63
- Packaging 64
- Deployment 64
- Installation Using AirBEAM 65
- Image Update 65
- Creating a Splash Screen 66
- XML Provisioning 67
- 4 - 8 MC50 with Windows 68
- Random Access Memory 69
- Persistent Storage 70
- Application Folder 70
- System Configuration Manager 71
- 4 - 12 MC50 with Windows 72
- File Deployment 73
- Rapid Deployment Client 74
- Scanning RD Bar Codes 75
- 4 - 16 MC50 with Windows 76
- AirBEAM Smart 77
- AirBEAM Smart Client 78
- Application Deployment 4 - 19 79
- 4 - 20 MC50 with Windows 80
- Application Deployment 4 - 21 81
- 4 - 22 MC50 with Windows 82
- Application Deployment 4 - 23 83
- 4 - 24 MC50 with Windows 84
- Application Deployment 4 - 25 85
- 4 - 26 MC50 with Windows 86
- Synchronizing with the Server 87
- AirBEAM Staging 87
- 4 - 28 MC50 with Windows 88
- Wireless Applications 89
- Signal Strength Icon 90
- Wireless Applications 5 - 3 91
- Find WLANs Application 92
- Profile Editor Wizard 93
- Operating Mode 94
- Authentication 95
- Tunneled Authentication 96
- Wireless Applications 5 - 9 97
- User Certificate Selection 98
- Server Certificate Selection 99
- Credential Cache Options 99
- 5 - 12 MC50 with Windows 100
- User Name 101
- Password 102
- Advanced Identity 102
- Encryption 103
- 5 - 16 MC50 with Windows 104
- IP Address Entry 105
- 5 - 18 MC50 with Windows 106
- Transmit Power 107
- Battery Usage 108
- Manage Profiles Application 109
- 5 - 22 MC50 with Windows 110
- Wireless Applications 5 - 23 111
- Wireless Status Application 112
- Signal Strength Window 113
- 5 - 26 MC50 with Windows 114
- Current Profile Window 115
- IPv4 Status Window 116
- Wireless Log Window 117
- Versions Window 118
- Wireless Applications 5 - 31 119
- ICMP Ping Window 120
- Trace Route Window 121
- Known APs Window 121
- 5 - 34 MC50 with Windows 122
- Operating Mode Filtering 123
- Band Selection 123
- System Options 124
- Change Password 124
- Wireless Applications 5 - 37 125
- Persistence 126
- Log On/Off Application 127
- 5 - 40 MC50 with Windows 128
- Registry Settings 129
- 5 - 42 MC50 with Windows 130
- Introduction 131
- Troubleshooting 132
- 6 - 4 MC50 with Windows 134
- Single Slot USB Cradle 135
- 6 - 6 MC50 with Windows 136
- Cable Adapter Module 137
- Magnetic Stripe Reader 137
- 6 - 8 MC50 with Windows 138
- Technical Specifications 139
- A - 2 MC50 with Windows 140
- Table A-1 141
- Feature Description 141
- A - 4 MC50 with Windows 142
- MC50 Accessory Specifications 143
- A - 6 MC50 with Windows 144
- Table A-6 145
- Table A-7 145
- COM Port Definitions 146
- Pin-Outs 147
- A - 10 MC50 with Windows 148
- Keypad Maps 149
- B - 2 MC50 with Windows 150
- Appendix B: Keypad Maps B - 3 151
- B - 4 MC50 with Windows 152
- Appendix B: Keypad Maps B - 5 153
- B - 6 MC50 with Windows 154
- Appendix B: Keypad Maps B - 7 155
- B - 8 MC50 with Windows 156
- Glossary 157
- 1 - 2 MC50 with Windows 158
- Glossary 1 - 3 159
- 1 - 4 MC50 with Windows 160
- Glossary 1 - 5 161
- 1 - 6 MC50 with Windows 162
- Glossary 1 - 7 163
- 1 - 8 MC50 with Windows 164
- Glossary 1 - 9 165
- 1 - 10 MC50 with Windows 166
- Glossary 1 - 11 167
- 1 - 12 MC50 with Windows 168
- Glossary 1 - 13 169
- 1 - 14 MC50 with Windows 170
- Numerics 171
- Index - 2 MC50 with Windows 172
- Index - 3 173
- Index - 4 MC50 with Windows 174
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