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March 2005 Managing Your Canopy Network
Through Software Release 6.1
Page 376 of 425 Issue 1
Canopy System User Guide
31 TROUBLESHOOTING
31.1 GENERAL PLANNING FOR TROUBLESHOOTING
Effective troubleshooting depends in part on measures that you take before you
experience trouble in your network. Canopy recommends the following measures for
each site:
1. Identify troubleshooting tools that are available at your site (such as a protocol
analyzer).
2. Identify commands and other sources that can capture baseline data for the site.
These may include
◦ ping
◦ tracert or traceroute
◦ Link Test results
◦ throughput data
◦ Configuration screen captures
◦ Status page captures
◦ session logs
3. Start a log for the site.
4. Include the following information in the log:
◦ operating procedures
◦ site-specific configuration records
◦ network topology
◦ software releases, boot versions, and FPGA firmware versions
◦ types of hardware deployed
◦ site-specific troubleshooting processes
◦ escalation procedures
5. Capture baseline data into the log from the sources listed in Step 2.
31.2 GENERAL FAULT ISOLATION PROCESS
Effective troubleshooting also requires an effective fault isolation methodology that
includes
◦ attempting to isolate the problem to the level of a system, subsystem, or link,
such as
− AP to SM
− AP to CMM
− AP to GPS
− CMM to GPS
− BHM to BHS
- Canopy™ System 1
- User Guide 1
- Notices 2
- TABLE OF CONTENTS 3
- ESIGNING YOUR CANOPY NETWORK 6
- UILDING YOUR CANOPY NETWORK 7
- ANAGING YOUR CANOPY NETWORK 10
- LIST OF FIGURES 15
- LIST OF TABLES 20
- LIST OF PROCEDURES 22
- 1 NEW IN THIS ISSUE 25
- 2 USING THIS USER GUIDE 26
- IMPLEMENTATION 34
- 5.1 COMPONENTS 37
- 5.1.3 Subscriber Module 38
- 5.1.4 900-MHz AP and SM 38
- 5.1.5 Backhaul Module 39
- 5.1.8 T1/E1 Multiplexer 41
- 5.1.11 Accessory Components 43
- Part # Description 46
- 5.2 FREQUENCY BAND RANGES 47
- 5.7.1 Radios 52
- 7.1.2 Uplink Frame Contents 59
- 7.1.3 Frame Structure 59
- 7.1.5 Canopy Slot Usage 61
- 7.1.7 QoS Parameters 61
- 7.2.1 GPS Synchronization 68
- 8 MEETING LINK REQUIREMENTS 73
- 8.2 BH-BH LINKS 76
- 8.2.2 BH-BH Data Transfer 77
- 9.1 VIEWING TYPICAL LAYOUTS 79
- 9.2 VIEWING CASE STUDIES 81
- 10 ACCESSING FEATURES 82
- 10.1 ACTIVATING FEATURES 86
- 10.2 ENABLING FEATURES 87
- 11 ACQUIRING PROFICIENCIES 88
- 11.4.1 900-MHz Starter Kit 91
- 11.4.2 2.4-GHz Starter Kit 91
- 11.4.3 5.2-GHz Starter Kit 92
- 11.4.4 5.4-GHz Starter Kit 92
- 11.4.5 5.7-GHz Starter Kit 93
- IMPORTANT! 100
- 12.3.1 900-MHz Channels 101
- 12.3.3 2.4-GHz Channels 101
- 12.3.4 5.2-GHz Channels 102
- 12.3.5 5.4-GHz Channels 102
- 12.4.2 Surveying Sites 108
- Fresnel zone 109
- 13.4.2 Allocating Subnets 123
- 14 ENGINEERING VLANS 125
- 15 AVOIDING HAZARDS 127
- 16 TESTING THE COMPONENTS 131
- 16.2.3 Component Layout 132
- 16.2.4 Diagnostic LEDs 133
- CAUTION! 136
- Lock tab ↑ underneath 137
- WARNING! 139
- 19 INSTALLING COMPONENTS 257
- 19.2 INSTALLING AN AP 259
- 19.5 INSTALLING A CMM2 262
- 115/230 V switch 264
- 87654321 265
- INSTALLING A CMMmicro 268
- 19.6.5 Cabling a CMMmicro 270
- INSTALLING AN SM 271
- Stainless steel 272
- Reflector dish arm 272
- VERIFYING AN AP-SM LINK 275
- 19.9.3 Mounting Assembly 276
- VERIFYING A BH LINK 282
- 21 GROWING YOUR NETWORK 285
- REDEPLOYING MODULES 293
- 22 SECURING YOUR NETWORK 295
- MANAGING PASSWORD ACCESS 297
- 23 MANAGING BANDWIDTH AND 306
- AUTHENTICATION 306
- MANAGEMENT STATION (NMS) 308
- 24.1.6 Traps from the Agent 309
- 24.2.2 Object Instances 310
- 24.4.4 CMMmicro Objects 321
- MIB VIEWERS 326
- UPDATER TOOL (CNUT) 327
- SCRIPT ENGINE 328
- CNUT DOWNLOAD 329
- 26 INTERPRETING SYSTEM LOGS 330
- 26.3.1 Sessions Parameters 335
- 26.6.5 Link Test Page (All) 349
- TYPICAL UPGRADE PROCESS 355
- 28 BRANDING WEB PAGES 356
- DENYING ALL REMOTE ACCESS 360
- CANOPY NETWORK 362
- AP or BH 363
- Sniffer 363
- 31 TROUBLESHOOTING 376
- SECONDARY STEPS 377
- RcvFrmNum = 381
- ExpFrmNum = 381
- INTERFACE 393
- SSE TELNET COMMANDS 399
- Notification 400
- 36.2.4 UK Notification 402
- EXPOSURE 403
- LEGAL NOTICES 403
- 36.4.3 Limit of Liability 406
- 37 ADDITIONAL RESOURCES 407
- 38 HISTORY OF DOCUMENTATION 408
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