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10 - 6 VC6000 Series Product Reference Guide
Bluetooth Connection
Table 10-2
Troubleshooting Bluetooth Connection
Problem Cause Solution
VC6000 Series cannot
find any Bluetooth devices
nearby.
Too far from other
Bluetooth devices.
Move closer to the other Bluetooth device(s), within a range of
10 meters.
The Bluetooth device(s)
nearby are not turned on.
Turn on the Bluetooth device(s) to find.
The Bluetooth device(s)
are not in discoverable
mode.
Set the Bluetooth device(s) to discoverable mode. If needed,
refer to the device’s user documentation for help.
When trying to connect a
Bluetooth device with the
VC6000 Series, the the
Bluetooth device thinks a
previously paired VC6000
Series is used.
The Bluetooth device
remembers the name and
address of the VC6000
Series it last paired with
via the Bluetooth radio.
Manually delete the pairing device and name from the Bluetooth
device. Refer to the Bluetooth device user documentation for
instructions.
Cannot connect using the
phone.
SIM not installed properly. Re-install SIM card or clean the SIM contacts using lens tissue.
Contact your service provider.
During data
communication, no data
transmits, or transmitted
data was incomplete.
Cable was disconnected
from VC6000 Series
during communications.
Re-attach the cable and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication software
is not installed or
configured properly.
Perform setup as described in the Chapter 3, ActiveSync.
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