
• Could GPS location-based applications improve the
utilization of mobile worker and vehicles?
• Are drivers often in dense urban areas remote
locations, areas with dense foliage or other places
that typically have weak signals?
• Do you have a mix of Motorola mobile computers
(i.e. ET1, MC75A, MC2100) deployed in your organization?
Would you like a cross-platform application development
platform that lets you extend applications to these
different devices without having to develop and
maintain multiple application versions?
• Are you concerned that your IT staff will be
overburdened with supporting a new mobility
deployment? Will you have mobile computers
installed at multiple locations? Would you
appreciate a centralized, ‘hands-off’ way to
stage, update, manage and troubleshoot your
mobile devices?
QUESTIONS FOR FIELD
SALES OPPORTUNITIES:
• Would the productivity and effectiveness of your
field force be improved with the ability to review
pricing, check inventory, track orders and access
CRM/SFA data from the customer site?
• Would you like to speed up order processing with
electronic purchase orders, including electronic
signature capture?
• Would you like to equip your sales personnel
with a modern device that looks like today’s
popular smartphones?
• Could GPS functionality help your field force find the
most direct route to their next customer visit?
QUESTIONS FOR FIELD
SERVICE OPPORTUNITIES:
• Do your field service employees have to manage/
wear multiple devices, such as cell phones, laptops,
scanners, printers, digital cameras and two-way
radios?
• Would you like to close out your work tickets faster,
complete with electronic proof of completion —
including an automatic time and location stamp as
well as a signature and even a photograph of the
equipment or other asset that was serviced?
• Do your field crews need access to service history
or service level agreements?
• Do your field crews need to order inventory or
transfer assets between trucks?
• Would you like to equip your service personnel
with a modern device that looks like today’s
popular smartphones?
• Do you need to know where your crews and
equipment are throughout the day to improve
first time call resolution, response time and
crew utilization?
QUESTIONS FOR POSTAL/DELIVERY
OPPORTUNITIES:
• Do managers/dispatch have difficulties distributing
route updates/new orders to drivers?
• Would the productivity and effectiveness of your
field force be improved with the ability to confirm
delivery and document damage right from the
customer site?
• Would you like to speed up billing cycles with
electronic invoicing, including electronic
signature capture?
• Could GPS location-based applications improve
utilization of drivers and vehicles?
QUESTIONS FOR SERVICE OPPORTUNITIES:
• What level of post-sales service and support
do you expect?
• Is turnaround time flexible? Is cost more important
than turnaround time?
• What is the impact of downtime on your business?
• Do you regularly download software updates for
your devices?
• Do you have the resources to manage and control
how and when your device software is updated to
help ensure your devices are functioning optimally
and securely?
• If we could offer you a service plan that covers your
TC55 investment from accidental breakage for a one-
time upfront cost, would you be interested?
PARTNER BRIEF
TC55
PAGE 16
QUALIFYING QUESTIONS
Uncovering Opportunities
ExEcutivE Summary
Product Overview
revenue opportunities
Configurations/Acce ssories
Key Selling PointS
Featu res/Benefits/Differentiators
MARKET OPPORTUNITY
Target Markets/Applications
Global ServiceS
Support Services
SaleS ToolS
Materials/Classification/Training
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