Motorola QIP7000 (P2) Series Instrukcja Użytkownika Pobierz pdf (Strona 10)

Problem — If this occurs: Solution — Then do one of the following:

The QIP set-top will

not power on

The QIP set-top may have received a software update and may not power on while the new •

software is being installed. Try again in a few minutes.

Verify that the AC power cord is connected to the QIP set-top and an AC outlet. Unplug the QIP set-•

top from the AC outlet, plug it back in, and then press the POWER button.

If the QIP set-top is connected to a switched outlet on another unit, verify that that unit is powered •

on. Unplug the power cord from the QIP set-top’s AC outlet, plug it back it in, and then press the

POWER button. It is recommended that you use an unswitched outlet, if possible.

Press the POWER button on the QIP set-top’s front panel instead of the remote control. The •

batteries in the remote control may be depleted.

The remote control

does not work

Verify that the remote control is in “STB” mode.•

Verify that there are no obstructions between the remote control and the QIP set-top. Aim the •

remote control directly at the QIP set-top front panel, not the TV or VCR.

The angle between the remote control and the QIP set-top may be too large. Stand in front of the •

QIP set-top and not too far to either side.

Press and release operation keys one at a time, ﬁrmly and deliberately.•

Try changing channels using the buttons on the QIP set-top front panel.•

Check the batteries in the remote control. Install new batteries if needed.•

There is no audio

when viewing cable

channels

Verify that the mute button on the remote control has not been pressed. Press MUTE on the •

remote control to restore sound.

If the QIP set-top audio output is connected to the TV, verify that the mute button on the TV has not •

been pressed.

If the QIP set-top audio output is connected to a home theater receiver, verify that the receiver is •

set to the appropriate input source and the mute button on the receiver has not been pressed.

Verify that you have the correct cables for the audio connections.•

Verify that the audio cables are ﬁrmly connected between the QIP set-top and the audio playback •

device (TV, receiver, DVD player, etc.).

There is no audio

from the center and/or

surround speakers of a

home theater receiver

connected to the QIP

set-top

Not all Dolby Digital programs feature full 5.1 surround sound. In some cases, the programs may •

only contain left and right stereo audio.

Verify that the S/PDIF cable (coaxial or optical) is ﬁrmly connected to the QIP set-top and the home •

theater receiver.

Verify that the home theater receiver is set to a surround sound audio mode (Dolby Digital, Dolby •

Pro Logic II, Dolby Pro Logic).

Verify that the receiver is properly conﬁgured to work with all connected speakers.•

There is no video on the

TV screen

Verify that the TV is powered on and set to the appropriate input source for the QIP set-top.•

Verify that the QIP set-top is powered on and tuned to an authorized cable channel.•

Verify that all video cables between the QIP set-top and the TV are ﬁrmly connected.•

Verify that the coaxial cable feed is ﬁrmly connected to the QIP set-top and the wall jack.•

If the QIP set-top video output is connected to a home theater unit, verify that the home theater •

unit is powered on and set to the appropriate input source.

If the QIP set-top video output is connected to a TV through an HDMI connection, power off the TV •

and then power off the QIP set-top. Wait one second and then power on the devices.

Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i) available on the QIP •

set-top. To select a different format:

Ensure that your QIP set-top is plugged into a power outlet and is turned off.1.

Ensure the TV is turned on and tuned to the appropriate channel for the set-top2.

Press the MENU key on the front panel. Your settings are displayed on the QIP set-top front 3.

panel display.

Use the 4. ▲ and ▼ keys on the front panel to display the HDMI/YPbPr OUTPUT setting.

Press the 5. ► key to cycle through the available output formats until a picture displays on the TV.

Troubleshooting

QIP7100 Quick Start Guide

Troubleshooting

Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call your service provider for assistance.

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